Blog

• Written Insights

I’m so pleased to introduce you to this new book. The book detail page has all the details you need, but here’s the summary...

• Written Insights

Kate O’Neill has been recognized as one of the top 30 marketing influencers by Engati. The list includes marketing leaders, entrepreneurs, and thinkers the...

• Business & Strategy

Beginning July 9, all New York City commercial businesses that obtain customers’ biometric information must comply with a newly enacted protocol that protects consumers....

• Written Insights

Well, the groundhog has spoken. Six more weeks of winter, in this economy? And look, whether or not groundhogs seeing their shadows has any...

• Human Experience

“In most of our cities and our nation, we don’t prioritize human life [….] We’re prioritizing traffic and the movement of vehicles.” Source: Zero...

• Written Insights

I happened to run across an old copy of the values for my old company, [meta]marketer. (Well, I have them in my Evernote. I...

• Human Experience

The way strategists and designers theorize about human experience — and specifically customer experience, which is humans in the contextual role of “customer” —...

• Human Experience

One of the themes shaping my work this year is “the future of trust and truth.” In an era characterized by disagreement over basic...

• Human Experience

Scratch the surface of any debate about the future of work and you’ll find there an argument for Universal Basic Income. And certainly from...

• Future & Trends

Ah, 2021. The year we’ve been looking forward for the entire century that was 2020. Rationally, we know the calendar year is an arbitrary...

• Written Insights

2020 was the year we all loved to hate. How much did we hate it? Well, thanks to the brilliant data visualization team at...