I happened to run across an old copy of the values for my old company, [meta]marketer. (Well, I have them in my Evernote. I have everything in my Evernote. I’m bound to run across something random every day. Which is fun.)
Anyway, I read them over again because I was curious what kind of perspective on them hindsight might give me.
And it turns out, I think we were really onto the right stuff, and that I still try to follow these guidelines in my work today. Perhaps they may be useful as thought-starters for you. See for yourself.
Make everything easier, better, or faster each time you do it.
Every time you perform a task, you have the opportunity to observe the task from multiple levels of abstraction: the doing of the task, and the overview of how the task is being done. In other words, if you can tell that there is a way to improve the way a task is being done, by all means make it better.
Relevance is a form of respect. Champion meaningful experiences.
In marketing, it’s easy to get caught up in pushing the message that the company wants to push. But the way to treat customers with respect — and usually, the way to make more money — is to present potential customers with relevant opportunities in language that speaks to their needs. It’s often our job to remind our clients that their best chance at long-term success lies in creating lasting relationships with their customers. We believe, and have seen it play out in results again and again, that an emphasis on customer experience leads to profitability.
Relationships matter. Cultivate happiness.
We think work can be a place where you’re happy and having fun, all while thinking hard and solving interesting problems. We want our team members to be happy, our clients to be happy, and our clients’ customers to be happy as well. These relationships–between team members, the local community, our clients–all matter.
Have an attitude of willingness and get the job done.
We’re big on having fun, but don’t that doesn’t mean we’re not a productive team. Every team member must pull his or her weight, and that means sometimes doing tedious and unglamorous work. If it has to get done, do it.
Empathy leads to understanding, understanding leads to insight.
Looking at a problem from a different angle–for example, the customers angle–sometimes leads to groundbreaking insights. It’s important to consider issues from many sides to gain clarity.
Learning is more important than success; learning leads to success.
Come to work with the desire to learn something new every day. You never know what that’s going to be.
Speak truth to power, but confront with compassion.
People sometimes don’t want to hear what they could be doing better, even if it means that they could be making more money. When you have data on your side, it’s important to allow that data to be known and understood. Sometimes people, out of fear, laziness, or disbelief, won’t want to make changes that correspond with the data, but it’s our job to make sure that the decision-maker has the data to make a good decision, even if it seems like bad news, before making his or her decision.
Know the big words, use the small ones.
We spend so much of our day thinking about things in the abstract; when we meet with clients, it’s important that we try to translate that abstraction into concrete language they’ll understand, and to try to avoid industry jargon and buzzwords if we can make our point in plain language.