Blog

• Events & Speaking

When I was a kid, I wanted to be a U.N. interpreter. Of course, I also wanted to be a singer-songwriter, a veterinarian, a...

• Future & Trends

I’ve been fortunate enough to make my living writing, speaking, and advising about the impact of technology on humanity for quite a few years...

• Written Insights

It’s a good thing the work I do is in insights and transformations, because probably little else would have prepared me for 2018. On...

• Written Insights

*and why women, POC, and other underrepresented people in tech should lead it Today I spoke at the Irish Business Organization of New York’s...

• Curated

Thanks to Lee Odden & TopRank Marketing for including me in their roundup of “25 Influential Women in Digital Marketing Who Rocked and Inspired in...

• Culture & Humanity

Slow clap. Well played, New York Public Library. Well played. #BlackFriday is hereafter canceled; nothing will top this.

• Written Insights

To understand what constitutes experience and what has constituted experience throughout different eras of technology, I offer this timeline of what characterized and will...

• Written Insights

The “selfie emoji”/bitmoji feature in Google’s new chat app #Allo is well integrated and should drive adoption. The app also features AI in the...

• Culture & Humanity

I’m back visiting my old home town of Nashville for a few days, and had a super-fun breakfast conversation with Mary Laura Philpott this...

• Written Insights

Businesses are finally starting to catch on that a disciplined approach to improving the customer experience leads to profit. That’s the starting point, and...

• Human Experience

Rather, the most interesting things about Pokemon Go have to do with connected experiences, and the sweeping changes these are bringing: new marketing models, opportunities with...