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Caution: Your data may mislead

  Ever wonder what you have in common with yourself? I didn’t really, either, but an app I was using for social analytics showed...

Column: “Learn to get comfortable with change” at The Tennessean

An excerpt: The trick is that we have to go about our lives with the confidence that we are moving in the right direction...

The ROI of UX

“Every dollar invested in ease of use returns $10 to $100.” This is something I’m always asked about. Meaningful marketing sounds good, but what’s...

“Best CEOs are teachers of strategy”

“The best CEOs I know are teachers… the core of what they teach is strategy.” – Prof. Michael Porter, @HarvardHBS There’s a good deal...

Column: “Marketers must be tactful with technology” at The Tennessean

An excerpt: It’s a huge opportunity for hyper-personalized and contextualized content and experiences. It’s also potentially a massive trap for marketers because studies have...

Intentional life design: What your days look like

This is not about productivity so much as it is about mindful and intentional living. Quoting Austin Kleon: “What do you want your days...

Finding Patterns in Art: 500 Years of Female Portrait Paintings in 3 minutes

This link is interesting for a few reasons: One, because, one of the most fundamental aspects of developing insights is the ability to study and...

Column: “Are we obsessed with measuring our work and lives?” at The Tennessean

An excerpt: Having one number that truly represents your primary goal is like having a secret decoder ring for your real priorities. It frames...

Column: “How to get customer data without being creepy” at The Tennessean

An excerpt: It’s vital for companies to use the resources at their disposal, including data and data-driven experiments, to make themselves better, faster, and...

Column: “How meaning builds value in business” at The Tennessean

An excerpt: Value in business is inseparable from meaning. And yet we often talk about value as if it were simply a price point....

Column: “Hashtag activism offers chance to take a stand” at The Tennessean

An excerpt: The opportunity we have now as a society and as students and shapers of our own society is twofold: to participate more...

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