Blog

• Written Insights

Businesses are finally starting to catch on that a disciplined approach to improving the customer experience leads to profit. That’s the starting point, and...

• Human Experience

Rather, the most interesting things about Pokemon Go have to do with connected experiences, and the sweeping changes these are bringing: new marketing models, opportunities with...

• Written Insights

The thing about the Internet of Things is it isn’t about the things; it’s about the people. The “things,” for the most part, are...

• Written Insights

You probably know, as most people do, that Netflix was all about renting unlimited DVDs before pivoting into streaming, but what you may not know is that before launching...

• Culture & Humanity

Sitting in the Shakespeare Garden this morning, soaking up the sun and the homage to the Bard, I can’t help but think about the...

• Written Insights

I got a ticket in the mail yesterday for running a red light. Well, it wasn’t a ticket, exactly. It was a “notice of...

• Human Experience

I often work at coffee shops. A lot of other people do, too, of course. But since it’s my nature to think about meaning and...

• Written Insights

The fun thing about owning your own company is that every now and then you get to institutionalize ideas that inspire and excite you....

• Written Insights

We had a lot of calendars around the house when I was growing up. Probably one in every room. The kind that used to...

• Written Insights

I founded KO Insights in early 2014 after spending the previous five years leading an analytics strategy agency and guiding clients through the colliding...

• Events & Speaking, Future & Trends

By now it seems everyone and their dog has shared their predictions and observations about the the trends of 2015, so it may seem...