How we can help
It depends on your needs. But ideally, in the first stage, we’d meet over a whiteboard session to identify what we want to accomplish over the full engagement: what challenges you’re facing, how you’ve tried to solve them and what you’ve learned, what additional solutions and resources we might need, how we’ll recognize successes, and so on.
We’ll work on helping you articulate a strategy that guides your next steps to reveal opportunities to invest in customer experience technology and internal infrastructure, and ways to improve overall data collection and use.
Once you have a plan, you can begin to implement it right away. And when questions and obstacles arise, we can always meet again — even monthly — to realign.