The Human Scale of Time vs. Time in Automation and Acceleration

A few weeks ago I had the pleasure of seeing Koyaanisqatsi again, but for the first time on the big screen. (I’ve owned this movie and the rest of the Qatsi series on DVD for decades.) If you’ve never seen it, it’s a 1982 movie with no dialogue about a way of living that is out of scale. For a 38-year-old film, the idea feels stunningly contemporary. I was fortunate enough, thanks to the Museum of the Moving Image, to be able to see it with filmmaker Godfrey Reggio in the audience and then listen to a discussion with him about it. (And to shake his hand afterwards and tell him how magnificent his work is. It’s always a joy to be to connect directly with creators and other significant people in our lives and let them know their work matters to us.)

During the discussion, he shared so many brilliant ideas: that at the premise of the film are the “wonders that are our afflictions;” that we speak technology and we breathe technology; that “what’s happening in the future is rooted in now;” and so much more – I took four pages of notes!

A great deal of the impact of the movie is the sped-up or slowed-down nature of the footage. As Godfrey Reggio said several times during the discussion, “that which is most present is least seen,” so sometimes we have to change the way we see our surroundings to notice them.

This aligns with research and thinking I’ve done around the relative experience of time in our lives, and how we can think about it in terms of the design of experiences both now and as we move into an increasingly automated future.

Human Understanding of Time

After all, even humans have different understandings of time: people who know more than one language have a different perspective on time because we’ve experienced other approaches to temporal framing, other terminology for concepts like “the day before yesterday” or “the year after next.”

People who have experienced the traumatic loss of someone they love have experienced time differently as well; in my own life, I found that dates accrued significance with time and life experience. There’s an additive effect of milestones on calendar dates, so the date a loved one died means something very different to me in the years after it happened than it did before.

Designing the Meaningful Experience of Time

For experience strategists and designers, in order to make a human-centric digital transformation it’s important to think about the practical side of these insights: how does an understanding of time affect your customers, users, visitors, patients, students, residents, and whatever roles humans play in your company, organization, city, museum, etc?
How does it speed up or stand still?
How is it associated with progress or delay?
How is it light and how is it heavy?
Does urgency matter?
What can you do in the design of experience to enhance the appreciation of time relative to the experience of your brand, place, product, etc?

Last August, Greta Thunberg took a slow boat across the ocean to her appearances in New York and beyond rather than accept the carbon footprint of flying. How does time relate to value and to values for the people in your communities?

The Relative Value of Time in Automation and Acceleration

And then, a big question: How might all of this sense of time change with the continued rise of algorithmic optimization and automated efficiency? What will increasingly machine-led experiences do to the human experience and meaning of time? For most of us, automation implies acceleration, and in a sense the devaluing of time. How will we preserve the value of time in an increasingly automated world?

As machines speed up certain tasks, are there likely to be others that we deliberately slow down? We’ve already seen the rise of trends in the past two decades that prize slowness and involvement, like the methodical and very hands-on approach to making pourover coffee, for example.

It seems important that we somehow be able to retain our humanistic, nuanced, compassionate model of the passage of time amidst the acceleration of the world around us.

Which means we’re going to need to do more to understand how our sense of urgency has changed because of faster modes of communication and always-on gadgets with push notifications. We’re going to need to do more to understand how our addition of the human values of nuance, context, judgment, and such will be measured and understood in the context of sped-up workplaces driven by intelligent automation.

There are no fast and easy answers here. But for those of you designing experiences, it may be worth taking a little time to ask some of these questions, so you can design a more nuanced experience with a more humanistic understanding of time.


If this theme resonates with the conversations your company, organization, or city has been having and you’d like to hire me to advise or as a keynote speaker at an event in 2020, please do reach out. Here’s to more meaningful experiences of time for us all. 

Measuring Human Work

One thing I said during last night’s “future of work”-themed event for Envoy in Atlanta (which will be re-broadcast as a webinar on January 30th) that I probably haven’t said enough elsewhere about human-centric digital transformation is that when it comes to people and productivity, we shouldn’t start with efficiency. That shouldn’t be the leading measure. In general, efficiency is for processes. People contribute to processes, but what they contribute to those processes is often of higher value than efficiency: it’s good judgment, context, decision-making, knowing when something needs to be slowed down or stopped in order to keep damage from happening — which is not efficient in the short term, but far more effective in the long term.

Whatever humans are being measured for that only comes down to efficiency is almost guaranteed to be replaced by machines. Which is fine! In most cases, we need to recognize and cultivate the higher value that humans bring to the work around those tasks and processes, though, which is where the new jobs of the future likely come in.

Ideally humans at work shouldn’t really be measured, per se, at all, but evaluated on performance according to values. Make people more effective at their work, help them do their work more thoughtfully and meaningfully, and more in alignment with the company’s purpose and goals, and inevitably their output will be better in every dimension, including efficiency.

New post at Medium: The Future of Work vs. the Future of Jobs

A recurring theme throughout my research, writing, and speaking has been the “future of work.” Er, or maybe the “future of jobs.” One reason they’re so hard to talk about is they’re not the same thing.

The future of work has to do with the way companies will achieve productivity in an increasingly automated ecosystem. The future of jobs, meanwhile, has to do with the way human beings will make their living, or in a theoretical system where resources are provided, how human beings will carve out their identity, which they have traditionally done at least in part through their chosen occupations.

Read the rest of my latest piece at Medium:

https://medium.com/@kateo/the-future-of-work-vs-the-future-of-jobs-88d75698b2a4

Human Experience = User Experience + Customer Experience + More

As we head into 2020, I’m still obsessed with the integration of human experience. My work over the last two decades in technology has often been centered on the user or the customer. What I began to realize was first of all that when we talk about the “user“ or the “customer“ that we are always talking about humans, and that it benefits us to think in a more holistic human context when we do that.

Now I find I’m not as interested in user or customer experience as I am in human experience: what does it mean to optimize for the human experience; what does it mean to be human at all; how can that apply to businesses, marketing, to schools, to hospitals, and well beyond.

But I also find that when business focuses on improving human experience in alignment with what the business objectives are, the chances for success increase. This is why in my books and keynotes and beyond I always talk about “human-centric digital transformation.” With emerging technology, because of the increased capacity and scale that it offers, it’s becoming increasingly important that that alignment is in place so that we don’t scale unintended consequences.

I believe some of the biggest opportunities right now for the future of human experience — and indeed the future of humanity in general — are in looking at the ways online meets offline, customer meets user, employee meets candidate, global meets local, how the gig economy is shaking up the work landscape, and on and on.

We’ll have to think about context, environment, culture, aesthetics, identity. We’ll have to think about the human journey instead of the customer journey.

We’ll have to think about metrics that measure the human experience. What will those be? How do you measure fulfillment? A life well lived?

This moment in history feels very chaotic, where automation, artificial intelligence, and other emerging technologies are rapidly changing our vision of even the near future. Meanwhile, 70-80% of CEOs think the next 3 years are more critical than the past 50. We’re clearly in a truly transformative time.

So there’s tremendous opportunity for UX and CX professionals to put a stake in the ground on behalf of a wider lens on humanity, and advocate for integrated human experiences in the midst of machine-driven interactions and transactions, to make them as meaningful as possible.

Goodbye to 2019, hello to our uncertain future

Our emerging tech panel at UN COP25 in Madrid

This time of year is my absolute favorite because for me it’s so much about relaxed reflection and setting intentions for the year — or even the decade! — ahead. And this year, with Christmas and New Years Day falling mid-week, all normal work schedules seem disrupted, creating extra space throughout these final weeks and over the weekend between them to reflect and plan.

It’s also a good time to think about the future in general.

One of the characteristics about the way we tend to think about the future now, though, is with more uncertainty than ever.

Yet as I wrote in Tech Humanist:

Here’s what I want to offer you: To me, the idea that the future is never fixed or certain is actually encouraging. Truly, it fills me with hope. I think of the future largely as something we continuously alter, shape, or at least influence with what we do today.

That thought also fills me with a sense of duty because it means there are always many possible futures that depend on me and you and everyone else doing our parts in the whole. It means our everyday actions have more power to shape outcomes than we are often comfortable admitting.

from Tech Humanist: How You Can Make Technology Better for Business and Better for Humans

Planning your own future

My friend and one of the organizers of House of Beautiful Business, Tim Leberecht, has written a lovely guide to help us all do just that. His process will help you have a productive and insightful “time between the years,” as Tim calls it, and a brilliantly successful 2020:

>> How to Make the Most of the Time Between the Years
(written by Tim Leberecht for Psychology Today)

Some of the questions I like to ask myself and encourage my clients and audiences to ask are:

  • What kind of future do you personally want to have?
  • What kind of future do you want for everyone on the planet?
  • What are you working on building?
  • What are you trying to achieve at scale?

By the way, all of this reflection and planning pairs well with another piece about getting better at training your brain what to retain and what to let go of. Hint: it comes down to the discipline of spending time thinking about what you most want to be thinking about.

>> Your Brain Has A “Delete” Button–Here’s How To Use It
(by Judah Pollack and Olivia Fox Cabane for Fast Company)

What are some other questions that help you clarify your purpose? What are some other exercises you engage in to help you reflect and plan?

Goodbye to my wild 2019

For me, 2019 was a whirlwind of unprecedented life opportunities, but also a time for increasing clarity and commitment to what I see as my mission.

To recap: In January, just a few months after my book Tech Humanist came out, it was featured on the CES stage. The following week, I had a tweet go viral and a follow-up in WIRED that also went viral, and I appeared on just about every major news outlet from BBC to NPR to Marketplace to talk about facial recognition (and to pivot the conversation to the larger issue of how technology is changing our human experiences). The next week, I spoke at the United Nations about innovation and humanity.

Then in June, a few days after delivering a keynote on Tech Humanism at a conference in Mumbai, India, I guest lectured at the University of Cambridge. Yes, the same one Charles Darwin, Sir Isaac Newton, and Stephen Hawking are all associated with. That University of Cambridge. I know, I couldn’t believe it either.

In the second half of the year I keynoted Etsy‘s Engineering Day in Brooklyn, a Google team offsite in Lake Tahoe, the P2P Transformation Summit in London, DevLearn in Las Vegas, UX Australia in Sydney, the Boston CIO Summit, and presented versions of my Tech Humanist talk at INBOUND, Content Marketing World, the Inc. CEO Summit, Mind the Product in London, House of Beautiful Business in Lisbon, and more.

Our emerging tech panel at UN COP25 in Madrid
Our emerging tech panel at UN COP25 in Madrid

Finally in December, after speaking once again at the United Nations headquarters, this time on AI and youth skills, I closed out my work year at the UN COP25 climate change conference in Madrid where I led a panel on the final day about the challenges and opportunities of leveraging emerging technologies to fight climate change.

Oh, and over the course of the year I added representation from Washington Speakers Bureau and Leading Authorities speakers bureau. That’s exciting personally and professionally but in addition it should help make bookings easier for many large company clients, which means there may be even more of those audiences in 2020 and beyond.

I’m telling you this to say: I think all of this activity proves there’s hope. I think my year has been wild because a lot of people see the potential for technology to diminish the humanity in the world, and a lot of people want to see to it that that doesn’t happen. If my experience this year indicates anything, I think it’s that people are determined to make the best of our tech-driven future

So what’s in store for all of us for 2020?

You’ll see many articles with predictions for 2020, and some will be more outlandish than others. I’m including just a few here that will likely affect you and your business more than others:

Expect to see more facial recognition in use everywhere and to hear more debate about it. Governments, law enforcement agencies, and high-traffic facilities like airports see tremendous opportunities and conveniences in deploying this technology, while civil liberties advocates see many privacy risks and challenges. Personally, I’m on Team Ban Facial Recognition Until We Have Better Protections In Place, but I’ll continue to follow all the developments and report on them (as I did in WIRED earlier this year).

Expect to have to grapple with privacy debates inside and outside your organization. The major push for companies to meet GDPR compliance in time for the May 2018 enforcement deadline is only the beginning of such regulatory efforts; the CCPA is due to be fully enforced as of January 1, 2020, and you can bet more regulations will be coming as time goes on. Your best bet to dealing with these is to get ahead of them: enact human-friendly data collection and usage practices such as not collecting more data than you need or than is relevant to the context of the interaction. (I spoke about this topic extensively at House of Beautiful Business in Lisbon, as well as at many other events throughout the year.)

The push for digital transformation isn’t over yet (no matter how tired of hearing about it you may be). Most companies, organizations, and cities are very much just catching up, still sorting out how, for example, the data from their front-end services can inform back-end operations and vice versa. Meanwhile, upstart data-rich apps and services are still disrupting industry after industry, so we’ll still be talking about that for a while. (This was the focus of many of my keynotes to executive audiences, such as the Boston CIO Summit, and more.)

You may also be tired of hearing about AI, but we’ve only scratched the surface of that conversation. While some folks debate the semantics of whether simple machine learning processes really constitute “artificial intelligence,” the advancements within that space progress daily, with both challenges and opportunities aplenty. (Part of my focus throughout 2019 and into 2020 has been on how machine learning and automated intelligence can help with addressing climate change. Stay tuned for more on that.)

Speaking of which, perhaps the biggest and most urgent trend of all will be facing the scale and scope of climate change, and using whatever technologies and tools we can to remediate against its effects.

Looking into the future for me and for us all

Above all, what is ahead in our future is increasing interconnectedness of our experiences. It’s the perfect time to adopt the mindset that in many respects what I do does affect you just as what you do affects me, and that we’re in this together. We need to accept our futures as wholly connected: connected through data, connected to each other, connected to the planet, connected to our collective destinies.

That connectedness shows in the work I’m lined up to do. To prepare for the bookings I have for 2020 so far, for example, I will be examining more deeply the future of jobs and work, the future of privacy, the future of trust, the future of the climate, and more. All of these topics have a through-line: the future of human experiences will depend heavily on our wise use of technology, collectively and individually.

Speaking of my bookings in 2020, I have talks booked throughout the U.S. — and in Budapest for the first time! If you happen to be able to attend any of these events, be sure to come up and say hi — I’d love to see you. And of course you can always book me to speak at your company or event.

And! I’ve begun to work on my next book. More on that to come, but you can be sure it will follow along these themes.

But for now the big question is:

What will you do with the future for you and for us all?

Here’s hoping you find the quiet reflection you need in these last days of 2019 to set the kinds of intentions that will guide you to achieve what you most want to achieve, for your own good and for the good of humanity.


If this theme resonates with the conversations your company, organization, or city has been having and you’d like to hire me as a keynote speaker at an event in 2020, please do reach out. Here’s to a meaningful year for us all. 

Thinking today for tomorrow

Reading today both that Sumatran rhinos are extinct in Malaysia (only 80 of the species are left in Indonesia now) largely due to poaching for their horns, and that koalas are in ever-greater danger (even if they may not be “functionally extinct” as a few now-viral articles have claimed) due to habitat loss from the bushfires which are worsening likely due to human effects on climate. There are untold consequences of human effects for humans everywhere too, of course, but the suffering of animals tugs especially at my heart.

Today seems like a good day to do some deep thinking about both the big, bold actions and incremental choices we need to make to leave the world better off from here, not exponentially worse off.

Is there a small step you can make? Is there a big action you can take, and/or that we can take together? I invite you to join me in considering these questions today.

Augmenting Human Experiences for More Meaning: Lessons from the Arizona Canyons

I’m reminded by my memories on Facebook (yes, I still have Facebook for a variety of reasons — that’s a separate post) that it was two years ago that Robbie and I took a side trip to the Grand Canyon and Antelope Canyon after I delivered a keynote for the Arizona CIO/CTO Forum.

I’m so glad we took some extra time to make that road trip and explore the area. Because one thing it demonstrated is that for all of the hand-wringing out there about how people take photos instead of experiencing things, what Antelope Canyon especially demonstrates, if you let it, is that the process of framing a photo shows you something — a shape, a color pattern, a play of the light — that you might have missed otherwise.

That was also the trip where I discovered this low-tech form of “augmented reality” at the Yavapai Observation Station: a viewing tube with notches for points of interest and captions for each of the notched views.

There are all sorts of ways to augment human experience for more meaning, and technology has tremendous capacity to do so at scale — if we leverage it well and with intention.

What examples have you seen where human experiences were augmented and resulted in more meaning?

The Future May Be Bright Because the Kids Are Alright

It was an honor and a joy to guest lecture at my undergrad alma mater University of Illinois at Chicago last week. The campus was totally the same and completely different, and it was fun to revisit the places that were so meaningful to me 25 years ago.

Oh, and the students were almost without exception delightfully engaged, they participated, they asked great follow-up questions, and they came up to meet me afterward and expressed what had made them think, wonder, and hope.

And then! To top it all off, I got this lovely email:


So good news, everyone:
The kids are alright. ❤️

Not Beautiful

“The first question I ask myself when something doesn’t seem to be beautiful is why do I think it’s not beautiful. And very shortly you discover that there is no reason.”

— John Cage

I’ve been traveling a lot these last few years and it’s always an interesting temptation, everywhere I go, to judge the places I visit in terms of whether I could live there, whether it’s cool, whether it’s beautiful. But I find the most satisfying experiences are had when I can remind myself to appreciate the places on their own terms, on their own merits, for their own beauty.

Make Your Own Calling (Transcript of Talk to NSA NYC)

On Thursday, August 22nd, I gave a talk to the National Speakers Association New York City chapter at their annual Summer Social event, to which they invite a lot of prospective members, mainly people who may want to make speaking their business but who aren’t yet there. The theme of the evening was to make it clear that we all have a process by which we get there, and I shared mine. The following is a transcript of that talk.

Photo credit: TE McLaughlin

All my life I’ve envied those people who say in interviews that they always had a singular vision of what they wanted to do with their lives.
I’ve never been one of those people.

I always wanted a calling. I would read interviews with famous people and so many of them said they knew that they had to write or they had to act or they had to play baseball.

I mean, did I have to become a professional keynote speaker, talking to corporate leaders about emerging technologies and digital transformation?
Uh, no. I did not have to.

In fact, throughout my life and especially throughout my career I’ve struggled with pinpointing and defining what I do and what I’m about. Maybe you have, too.

So whether you’re here tonight because you’re building a career as a professional speaker, or you think maybe you’d like to, or whether you just want to be able to do it well enough as a secondary part of your occupation to generate leads for your primary business —
whatever the case, I think now and then it’s helpful to go back and look for clues throughout our lives about what has led us to where we are, and how we can take it further.

Me? I grew up interested in lots of things. Reading was one of my favorite hobbies, as well as writing and making up stories, poems, songs, and plays, and performing them for my family and our friends. And charging maybe a quarter for admission. (Because I was also a budding entrepreneur.)
Also learning to program — which in the ’70s and ’80s meant typing up pages of code I’d torn out of printed magazines.

So somehow I was equal parts book worm, aspiring writer, stage ham, and computer geek. I was very adaptable, multi-skilled, as it turned out. But I would’ve traded it all in to have had a singular calling.

I wanted my calling to be music — I loved music — I sang at my church, played clarinet first chair in my high school band, and taught myself literally a dozen other instruments. My dream career was to be not just a singer or rock star, but specifically to be a singer-songwriter.

I have this one memory of being very young — maybe 6? — and using the family typewriter to type out lyrics so that I could study them as inspiration for learning to write great songs. You know the earliest one I can remember studying? Bob Seger’s “Against the Wind.”
Yeah, that’s right: a song about an aging man reflecting on the hard decisions in his life.
I was precocious, yes, but I think it also showed that I was also already fascinated with people and their stories, and the human condition.

Anyway, I really wanted music to be my calling, but I loved too many other things. I was too adaptable.

In first grade, I even won first place in two different statewide competitions:
one for a statewide young author’s contest
for a book called Herman the Horse Gets Lost,
and one for a statewide computer programming contest
with a game I’d written/coded called Doggie.
My love of animals was clearly strong even then (and I’ve now been a vegan for 21 years).

And then there were languages. When my grade school class hosted some foreign exchange students from France and we got handouts with French phrases to learn (“bonjour! je m’appelle Kate”), I discovered that I was good at learning them. (It turned out it ran in the family — my dad had been a linguist in the military, and was fluent in Arabic. Side note: he had also been a singer. Also multi-skilled.) I loved language. I taught myself basic Spanish during family trips to the public library. My older sister studied German in high school, and I helped her with her flash cards — and along the way, I picked up the vocabulary and an affection for the language. I’m not kidding, I loved languages.

So while there was no single calling, there were all these recurring themes: writing, performing, computers, music, fascination with people, and language.

That’s not exactly a college major.

So when it came time for college, I couldn’t decide if I was going to major in music, theater, or language. Ultimately I decided that what I wanted to do in music and theater I could do without a degree in those fields, but what I wanted to do with languages
— which was, get this, to become an interpreter at the United Nations
(remember that, because it comes back up later)
— I could only do with a specialized degree.
So I majored in German, minored in Russian and linguistics, and had a concentration in international studies. I went all in on languages.

And then I built my career in technology. But that actually makes a certain kind of sense.

I’ll explain.

I think the thing I always loved about language is that things could mean different things. That a book is also a Buch and a livre and a libro and a книга(kniga)… that you could have different names for the same thing. Which meant, I realized, that a thing exists separately from whatever you call it. Which meant that meaning itself was adaptable.

It turns out that that idea — that meaning isn’t fixed, that we learn and curate our own sense of meaning, that we can create meaningful connections with each other based on what we have in common — that idea became the undercurrent of the work I’ve done throughout my life.

Part of what drives my work in technology is a curiosity about what makes humans human. My contention after some 25 years of working in this field and researching this topic is that the most notable attribute about humanity — and the one most pertinent to a discussion of technology — is that humans crave meaning.

Meaning, after all, takes many forms in our lives: the considerations of relevance, significance, purpose, even our own existence in the cosmos. Meaning is about what matters.

And one of the ways I describe my work is that I am helping humanity prepare for an increasingly tech-driven future, and what’s so fascinating to me about the idea that meaning is what matters is that you can also say that innovation is about what is going to matter.

And all of this is true on both an organizational level and an individual level.
So conveniently, the same tools that I now talk to corporate leaders about in preparing them for digital transformation are tools we need as speakers:
Purpose, relevance, alignment.

We need to define what is most meaningful to us and to our audience to find the alignment between them. We have to be able to tell our own most meaningful stories and talk about our own experiences in a way that people can see how those insights are relevant to them.

And we have to dig deep for our clarity of purpose and know why we’re doing what we’re doing, and as I tell business leaders, we have to know what we are trying to achieve at scale. In other words, what does this look like when it’s very successful? For us that means, not just how much money do you hope to make as a speaker, but what changes do you want to be part of making in people’s lives and in the world?

For me that can be summarized in the phrase Tech Humanist, which is both the term people sometimes call me and the title of my most recent book.
The idea of the book — the idea of my work — is that technology is changing everything, most notably (and what I care the most about) human experience, and business is most responsible for those changes. So there has to be a way to marry the interests of business and humanity through tech, and my work is dedicated to doing just that.

So in practice, what I speak about is digital transformation. But every speaker’s subtext is transformation, of some kind: we’re all trying to help people see their way from one state of mind or being to another state.
In my audience’s case it’s from a state of fear about the future and technology to a state of preparedness for the future and curiosity about how technology can help amplify their company’s purpose.

And in the biggest picture sense, as I mentioned before, I like to say I am helping humanity prepare for an increasingly tech-driven future.
That idea is endlessly inspiring to me, and in my experience, to make a career out of this, you have to draw from what you’re naturally curious and inspired about.

There also has to be alignment with what the market wants. Sometimes that’s not entirely what you want. My moments of strongest market validation this year followed a sarcastic conspiracy tweet about facial recognition, so now I get tagged on a lot of posts people make about technology conspiracy theories and invasive use of facial recognition. Some of that is relevant and interesting to me, but I can’t imagine reshaping my career to become the Tech Conspiracist.

In any case, this is what it all boils down to, all the advice about finding your niche, your positioning, your value proposition… it’s about whatever consumes you in the middle of the night anyway, and what you’ll wake up with fresh ideas about. For me, that is somewhere at the intersection of meaning, technology, and the human condition.

Because eventually I realized that if you aren’t born with a singular calling, you get to spend the rest of your life knitting the threads of your passions together to form one. You get to make your own calling.

In many ways what I do now is the perfect combination of what I dreamed of doing as a kid.

No, I’m not a singer-songwriter, but I do write and I do perform.
I certainly use my skill with language both in a broader sense of understanding the meaning of things
and in a literal sense: I get to try out my foreign languages when I travel internationally.
And these days it takes a pretty good deal of tech savvy to do some of this work, in terms of the digital marketing it takes to build a business. So I’m grateful to have that in my background, too.
So although it sort of bothered me as a kid, I now consider my versatility to be my strongest asset as a writer and speaker:
so many things interest me that I can draw parallels between unexpected ideas for new insights.

Speaking has become my main source of income, and it’s an amazing career because once you decide what your message is,
you can get the message out to people who can take it to heart and make decisions with it
And I’ve been honored to be asked to speak for big companies with huge impact like Google,
forward-thinking cities like Amsterdam,
and even this year, thanks to my friend Jennifer’s invitation, at the United Nations.
Remember I mentioned that?
When I saw the interpreter booths at the back of the room I got chills.

Getting to speak for cool clients is definitely a perk of this business, and there are plenty of other upsides to this job: travel can be fun, the money can be good, and you can feel like you’re making a difference.
The downsides? The road warrior life can also be exhausting, the time away from friends and loved ones is tough, and most people have no idea what it is you actually do.

As a speaker, you have this weird job no one quite understands
— a lot of people think it’s more glamorous or more sleazy than it really is — 
so it’s nice when you can be around people who understand
that what you’re doing is mining the depths of your experience,
sharing truths about yourself and your observations about the world
so you can help your audience understand how to make a difference, how to transform.

The barrier to entry in this field isn’t very high: you can start speaking anywhere and anytime.
There is no one right way.
You can absolutely use your unique combination of skills and life experiences to carve out a path that suits you so perfectly you might swear it’s your calling.

But the barrier to greatness is a lot higher
and you need great people around you to support you,
to challenge you,
and to encourage you to do better and bigger work.

That’s what’s so great about building our network here and in other communities of speakers, amongst all these other adaptable, versatile, multi-skilled people like you with varied and colorful life experiences who are just as much on a quest to make your life into your calling, get your unique message out, and transform the world.