What Is Agentic AI? Starting with the Basics

Before we dive into implications and applications, let’s establish a clear foundation. Agentic AI represents a fundamental shift in how AI systems operate—not just in what they can do, but in how they do it. (For a deeper dive into real-world applications and strategic considerations, see my earlier post: Agentic AI: Beyond the Hype – What It Really Means for Businesses and Workers.)

The Core Definition

At its simplest, agentic AI is any system that makes at least one decision without direct human involvement. This distinguishes it from generative AI, which creates content based on prompts, or traditional AI, which follows predetermined rules.

Think of it this way:

• Traditional AI: “If X happens, do Y” (rule-based automation)
• Generative AI: “Create Z based on this prompt” (content generation on demand)
• Agentic AI: “Monitor the situation, evaluate options, and take appropriate action” (autonomous decision-making)

Why This Distinction Matters

The difference isn’t purely technical—it’s fundamental to how we interact with these systems. When your smart thermostat adjusts temperature based on learned patterns, is that agency? When an AI customer service agent initiates a conversation, makes a purchasing decision, or escalates an issue without human approval—that’s agency in action.

This shift from tools we control to systems we guide creates new opportunities and new responsibilities. It’s why understanding the fundamentals matters before rushing to implementation.

The Interface vs. Outcome Distinction

Here’s a crucial point that often gets overlooked: Many agentic AI systems will still use familiar interfaces like prompts and chat. The difference isn’t in how you talk to them—it’s in what happens next.

Generative AI stops at output. You ask for a marketing plan; it generates one. Agentic AI focuses on outcomes. You identify a business goal; it develops a plan, monitors performance, adjusts tactics, and reports results—all with minimal intervention.

What Agentic AI Actually Does

In practical terms, agentic AI systems exhibit several key behaviors:

• Environmental awareness: They monitor contexts, recognize patterns, and understand situational nuances
• Goal-directed action: They work toward defined objectives, not just completing discrete tasks
• Dynamic adaptation: They adjust strategies based on changing conditions and feedback
• Multi-step reasoning: They break complex problems into manageable components and coordinate solutions across systems
• Learning from experience: They improve performance over time through pattern recognition and outcome analysis

Real-World Examples to Ground Your Understanding

To make this concrete, consider how agentic AI operates across different domains:

In customer service: Rather than waiting for a customer to submit a ticket, an agentic AI system might detect unusual account activity, proactively reach out to verify the transaction, and if confirmed as fraudulent, automatically initiate protective measures—all before the customer even realizes there’s a problem.

In supply chain management: The system doesn’t just forecast demand—it monitors weather patterns, tracks shipping delays, analyzes social media trends, adjusts inventory orders, reroutes shipments, and notifies relevant stakeholders of changes without requiring constant human oversight.

In healthcare: An agentic AI might continuously monitor patient data, recognize early warning signs of complications, automatically schedule follow-up appointments, and prepare preliminary reports for clinical review—augmenting (not replacing) medical judgment.

The Scale of This Shift

The numbers tell a story of rapid adoption. By 2028, research indicates that 33% of enterprise software applications will incorporate agentic AI—a dramatic jump from less than 1% in 2024. This isn’t just incremental change; it represents a fundamental transformation in how businesses operate.

But scale alone doesn’t guarantee value. The organizations that will benefit most aren’t necessarily those that adopt fastest, but those that understand most clearly what they’re adopting and why.

Why the Fundamentals Matter Now

Understanding these basics isn’t academic—it’s strategic. As agentic AI becomes more prevalent, the decisions organizations make about deployment, governance, and integration will have lasting consequences.

The question isn’t whether agentic AI will transform your industry. It’s whether you’ll shape that transformation intentionally or reactively. And that starts with understanding exactly what you’re working with.

For practical guidance on implementation strategies, security considerations, and ensuring human-centric AI deployment, explore my in-depth analysis of what actually works in agentic AI.

In content to come, we’ll explore what all of this means for human agency, decision-making, and the essential frameworks needed to ensure these powerful systems serve human flourishing rather than simply optimizing for efficiency. Subscribe to our email updates if you don’t want to miss anything.