Written Insights

• Written Insights

It’s a good thing the work I do is in insights and transformations, because probably little else would have prepared me for 2018. On...

• Written Insights

*and why women, POC, and other underrepresented people in tech should lead it Today I spoke at the Irish Business Organization of New York’s...

• Written Insights

To understand what constitutes experience and what has constituted experience throughout different eras of technology, I offer this timeline of what characterized and will...

• Written Insights

The “selfie emoji”/bitmoji feature in Google’s new chat app #Allo is well integrated and should drive adoption. The app also features AI in the...

• Written Insights

Businesses are finally starting to catch on that a disciplined approach to improving the customer experience leads to profit. That’s the starting point, and...

• Written Insights

The thing about the Internet of Things is it isn’t about the things; it’s about the people. The “things,” for the most part, are...

• Written Insights

You probably know, as most people do, that Netflix was all about renting unlimited DVDs before pivoting into streaming, but what you may not know is that before launching...

• Written Insights

I got a ticket in the mail yesterday for running a red light. Well, it wasn’t a ticket, exactly. It was a “notice of...

• Written Insights

The fun thing about owning your own company is that every now and then you get to institutionalize ideas that inspire and excite you....

• Written Insights

We had a lot of calendars around the house when I was growing up. Probably one in every room. The kind that used to...

• Written Insights

I founded KO Insights in early 2014 after spending the previous five years leading an analytics strategy agency and guiding clients through the colliding...

• Written Insights

I was meeting with a colleague in a coffee shop yesterday, and as we approached the end of our scheduled time, her next appointment...