NYPL owns Black Friday now
Make It Fun
Beyond Customer Experience
The Most Interesting Things About Pokemon Go Have Nothing to do With the Game. (CEOs, I’m talking to you.)
How do other people introduce you?
Column: “How to get customer data without being creepy” at The Tennessean
Column: “How meaning builds value in business” at The Tennessean
Animated GIFs in marketing: genius or evil genius?
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